Interactive Troubleshooting Tips

If you’re unable to view interactive media in Canvas, please try these troubleshooting strategies:

If you are using the Canvas App, switch to a browser on your mobile device

The Canvas interface was optimized for desktop displays.  Some features are unsupported on the mobile app. Please go to from your browswer.

Launch the course in a different internet browser

For more information on supported browsers and operating systems, please reference Canvas’s Browser and Computer Requirements.

Some cookie blockers affect the user’s ability to see interactive media in Canvas.  Additional browser plugins and extensions may also conflict with Canvas and affect functionality.