If you’re unable to view interactive media in Canvas, please try these troubleshooting strategies:

Launch the course in a different internet browser

For more information on supported browsers and operating systems, please reference Canvas’s Browser and Computer Requirements.

Some cookie blockers affect the user’s ability to see interactive media in Canvas.  Additional browser plugins and extensions may also conflict with Canvas and affect functionality. 

If you are using a mobile device, switch to a desktop browser

The Canvas interface was optimized for desktop displays.  Some features are unsupported on mobile.