If you’re unable to view interactive media in Canvas, please try these troubleshooting strategies:
If you are using the Canvas App, switch to a browser on your mobile device
The Canvas interface was optimized for desktop displays. Some features are unsupported on the mobile app. Please go to champlain.instructure.com from your browswer.
Launch the course in a different internet browser
For more information on supported browsers and operating systems, please reference Canvas’s Browser and Computer Requirements.
Disable cookie blockers that directly interact with your browser
Some cookie blockers affect the user’s ability to see interactive media in Canvas. Additional browser plugins and extensions may also conflict with Canvas and affect functionality.